Consulting Projects for ITIL/ITSM Processes Deployment
Executed works are aimed at getting client to know the principles of processes building and their interaction in terms of provision and support of IT services, auditing of existing processes procedure, development of recommendations for reorganization and automation of business processes according to world standards requirements and guidelines.
More over, IT management processes automation system and technical support of the solution are implemented in the course of the project.
IT Infrastructure Inventory and Monitoring Systems Implementation
Software, hardware and network infrastructure are the spheres of solutions deployment. Their usage allows making quality of users servicing higher, reducing costs for information structure support and arranging management from the position of business aims and tasks.
Certification and Training
Softline is the first Ukrainian company which has been certified in accordance with the 3rd maturity level in the sphere of projects management according to IPMA 4-L-C(O) model. This level ensures more effective implementation of company’s projects.
Project Management Center (PMC) successfully functions in the company, the area of its responsibility is methodology, training, consultation concerning questions of project management.
Managers are regularly certified according to IPMA and PMI certification programs.
At present 35 project managers are working in the company, among them 23 managers are IPMA C level certified, 11 – IPMA D level certified, 1 – PMI program certified.
Test Center
Test center executes nearly full range of testing tasks at all levels of software life-cycle. The company possesses reach experience in testing of projects of any volume and complexity. Specialists’ professionalism ensures high quality level of software testing and quality audit services rendered for our clients.
Quality Assurance Service
Quality Assurance Service controls productive processes of the organization – software products development, services rendering. Worked out system of quality management is ISO 9001 (2000, 2003, 2008), CMM 3 (2005), CMMI 4 (2007) certified. It covers nearly all spheres of company’s activities and guarantees reliability, controllability and maturity of the company. Productive DB is created and successfully used in the company, it allows gathering and analyzing projects performance, using the best practices of projects implementation, which leads to clearness and rise of management effectiveness and high quality of program products and rendered services.
The company provides consulting services in the sphere of creation and improvement of technological processes of software products development as well as in the sphere of quality management systems building.
Politics of the company in the sphere of quality is based on permanent and consistent improvement of the system for quality of products and services management which is aimed at company’s work effectiveness rising and consolidation of its authority at Ukrainian and international markets.
Hotline Service for Customer's Support satisfies needs of end users of program products, it helps to decide the issues concerning systems implementation and support. «Hotline» internet system automates provision of different types of support – technical, informational etc. Clients have possibility to create requests through Internet, attach files to them, receive automatic e-mail notifications. Thus, client optimizes his working time.
All Softline clients’ requests are given due consideration!
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